Client Success Strategist / Manager – Digital Marketing & AI (Remote, Serbia)

Serbia | Full-time | Remote-first 

Working hours aligned with EST (approx. 2 PM – 10 PM Serbia time)

This role is offered on a contractor basis; candidates are responsible for their own taxes, insurance, and related obligations

Join a Performance-Driven B2B Marketing Team

Are you a strategic, commercially aware account manager who excels in results-oriented agency environments? Do you enjoy taking ownership of client outcomes, engaging with senior stakeholders, and delivering measurable business impact?

We are a B2B-focused digital marketing agency that helps companies grow through SEO, paid media, marketing automation, content, and AI-powered insights. We are currently looking for a Client Success Strategist to take full responsibility for client relationships, performance delivery, and long-term account development.

Key Responsibilities

Client Strategy & Account Growth

• Manage a portfolio of approximately 6–10 B2B clients, ensuring strong retention and consistent growth
• Act as a trusted advisor to senior stakeholders (director and VP level)
• Build and execute integrated marketing strategies across SEO, PPC, email, content, automation, and analytics
• Lead quarterly business reviews, focusing on ROI, pipeline contribution, and future opportunities
• Identify and pursue upsell and cross-sell opportunities aligned with client goals

Execution Oversight & Team Collaboration

• Work closely with delivery and project teams to ensure campaigns are executed in line with strategy
• Ensure all outputs are clearly tied to defined KPIs and business objectives
• Spot potential risks to account performance or retention early and take action proactively
• Maintain strong awareness of scope and alignment with internal teams

Data & Insights

• Analyze performance data and convert it into clear, actionable recommendations
• Present results and insights to clients in a structured and confident way
• Utilize automation tools and AI solutions to enhance performance and efficiency

Your Background

• Minimum 5 years of experience in a client-facing agency role, working with B2B clients
• Proven ability to retain and grow complex client accounts (experience with SaaS, tech, or industrial sectors is a plus)
• Strong business acumen, including understanding of revenue, margins, and scope management
• Experience leading strategic discussions with senior stakeholders
• Solid understanding of SEO, PPC, content marketing, email campaigns, and CRM/marketing automation platforms
• Comfortable working with performance data and translating it into business outcomes
• Proactive communicator who anticipates challenges and addresses them early
• Strong organizational skills and ability to manage multiple accounts simultaneously

Nice to Have

• Experience managing website redesigns or broader digital transformation initiatives
• Familiarity with AI-powered marketing tools and automation platforms
• Track record of contributing to account expansion strategies

What Success Looks Like

In this role, high performers:

• Maintain strong and stable client relationships
• Consistently grow account value over time
• Lead strategic and confident client discussions
• Identify and mitigate risks early
• Contribute to higher-quality thinking across both internal teams and client engagements

What’s Offered

• Competitive compensation based on experience
• Performance-based incentives linked to account growth
• Fully remote work setup with flexible culture
• Opportunity to work with forward-thinking B2B companies
• Supportive and results-driven team environment
• Continuous learning and development opportunities