B2B Account Manager

We are looking for a proactive B2B Account Manager to support and grow relationships with partners using our online casino platform. This role is centered around ensuring a seamless onboarding experience, providing day-to-day operational support, and maintaining strong communication with partners throughout their journey.

You will act as the primary point of contact for operational matters, coordinating with internal teams to resolve issues efficiently while helping partners successfully integrate and maximize the value of the platform. As partner relationships mature, you will also monitor performance, track key metrics, and identify opportunities for optimization.

What You’ll Do

• Manage the complete partner onboarding process, including documentation, account setup, platform configuration, and launch coordination.
• Serve as the main operational contact during partner integration and the early stages of the partnership.
• Guide partners through platform features, processes, and best practices to ensure a smooth onboarding experience.
• Coordinate onboarding activities with technical, product, and operational teams.
• Respond to partner inquiries and resolve operational issues in a timely and professional manner.
• Manage escalations by collaborating with internal departments, including Product, Engineering, Finance, Risk, and Support.
• Investigate recurring operational challenges and recommend improvements to internal processes.
• Maintain clear, structured communication and provide regular follow-ups to partners.
• Monitor partner performance after successful onboarding and support their ongoing growth.
• Track key business metrics such as partner activity, turnover, and engagement.
• Prepare performance reports and identify opportunities to improve partner success.
• Build long-term relationships based on trust, transparency, and excellent service.
• Represent partner needs internally while aligning with company objectives.

What We’re Looking For

• Previous experience in B2B account management, partner success, customer success, or operational support.
• Excellent organizational, communication, and relationship-building skills.
• Ability to manage multiple partners and priorities in a fast-paced environment.
• Strong analytical and problem-solving mindset.
• Fluent English, both written and spoken.
• Experience in iGaming, online casino, fintech, SaaS, or other platform-based businesses is considered a strong advantage.

Nice to Have

• Hands-on experience with partner onboarding and integration processes.
• Knowledge of online casino operations or digital platform ecosystems.
• Experience working with KPIs, reporting, and performance analysis.

Why Join Us?

Join a fast-growing company operating in an innovative and dynamic industry where your work will have a direct impact on partner success. You’ll collaborate with experienced professionals, work closely with cross-functional teams, and have the opportunity to grow your career while helping shape outstanding partner experiences.

If you’re passionate about building strong client relationships, solving operational challenges, and contributing to long-term business success, we’d love to hear from you.

Thank you for your interest in joining our team!