VIP Account Manager

Department: Customer Relations / VIP / CRM
Reports To: Team Lead of VIP
Employment Type: Full-time | Permanent Contract
Model: In Office, Belgrade, city center 

🚀 About the Role

We are looking for a proactive and customer-oriented VIP Manager to join our growing team. This role is focused on building and maintaining strong relationships with high-value clients, increasing customer loyalty, and delivering a premium customer experience through personalized communication and strategic account management. The ideal candidate is communicative, organized, analytical, and capable of managing multiple VIP accounts in a fast-paced environment. Professionalism, discretion, and a results-driven mindset are essential for success in this position.

🎯 Key Responsibilities

• Build, maintain, and strengthen relationships with VIP clients
• Deliver personalized communication and premium customer support
• Increase customer retention, engagement, and loyalty
• Identify opportunities to improve customer lifetime value
• Coordinate with internal teams to ensure an exceptional user experience
• Monitor customer activity and provide relevant insights and reports
• Support VIP campaigns, promotions, and loyalty initiatives
• Handle sensitive customer matters with professionalism and discretion

✅ Required Qualifications

🎓 Education

• Minimum High School Diploma
• Bachelor’s degree is considered an advantage, especially in:
  • Economics
  • Management
  • Marketing
  • Communications
  • IT or related fields

💼 Experience

Minimum 2 years of experience in one or more of the following areas:

• Customer Support
• Client Relations
• Account Management
• VIP / CRM Operations
• Hospitality or premium customer experience environments

Nice to Have:

• Experience in the iGaming industry
• Experience in fintech or online platform environments
• Retention and loyalty program experience

🌍 Language Requirements

• English proficiency minimum B2 level (written and spoken)

Additional languages are considered a strong advantage:

• German
• Spanish
• Russian
• Turkish

🛠 Technical Skills

• Experience working with CRM systems
• MS Office / Google Workspace proficiency
• Familiarity with communication tools such as Slack, Teams, Zendesk, or similar
• Basic data analysis and reporting skills

🎁 What We Offer

• Permanent employment contract
• Flexible working hours (start time up to 11 AM)
• Dynamic and international working environment
• Opportunities for professional growth and career development