Production Manager (Delivery)
We are a growth-focused agency based in US. We partner with clients to elevate their digital marketing, helping them attract more leads, increase revenue, and strengthen their competitive positioning. We prioritize hiring top talent, regardless of location, and thrive on technology, shared values, and a genuine enthusiasm for strategic marketing. Leveraging modern tools and collaborative processes, we ensure every team member feels included and supported, no matter where they work. You’ll join a culture that champions creativity, learning, and innovation while working alongside a skilled and dynamic team.
Our dedication to driving meaningful growth has fostered strong client relationships and consistently delivered results that exceed industry norms. As we pursue ambitious expansion goals, we are seeking a seasoned professional to bring fresh perspectives and enhance the impact of our marketing efforts.
Location: Serbia (Remote)
Departments Managed: Web, Paid Media, Creative, HubSpot, SEO, Development
Employment Type: Full-time (contractor)
Work Model: Remote, collaborating with US and European colleagues; availability during US Eastern Time is required
Reporting To: CEO
Role Summary
You will oversee end-to-end project delivery at New Perspective, ensuring timelines, scope, quality, and team capacity are consistently managed across accounts. This hands-on leadership role requires adaptability to shifting priorities, evolving scopes, and imperfect inputs, with full accountability for delivery results.
AI tools are integrated into our workflows, and you will guide the team in leveraging AI to optimize planning, execution, quality assurance, and reporting—always with thoughtful human oversight.
You will coordinate delivery across Project Management, SEO, Paid Media, HubSpot, Design, and Development while collaborating closely with Client Success and leadership to balance quality, profitability, and team wellbeing.
Key Responsibilities
- Oversee delivery performance across client accounts, managing schedules, quality, and scope
- Plan team capacity and allocate resources effectively across in-house staff and contractors
- Make informed escalation and tradeoff decisions when priorities conflict
- Translate client agreements into realistic timelines, deliverables, and resourcing plans
- Provide weekly updates on delivery risks, carryover tasks, team utilization, and workflow bottlenecks
- Lead and mentor team members through 1:1s, onboarding, coaching, and performance management
- Implement workflow improvements, SOPs, and enhance Jira usage
- Align client expectations with operational reality alongside Client Success
- Introduce and scale AI adoption in production processes, including planning, QA, and reporting
Indicators of Success
- Delivery across accounts becomes more predictable and reliable
- Fewer last-minute surprises and emergency escalations
- Capacity constraints are identified early and addressed proactively
- Carryover work is tracked and reduced consistently
- Teams remain engaged, motivated, and retained
- AI is applied effectively to streamline repetitive tasks and improve clarity and quality
Candidate Profile
- 5+ years leading production or delivery in marketing agencies or multi-client settings
- Experience managing cross-functional teams and prioritizing across multiple disciplines
- Comfortable making decisions with partial information
- Excellent communicator capable of fostering alignment and navigating difficult conversations
- Strong operational mindset: prioritization, planning, and risk management
- Proficient with Jira and able to enhance its usage within teams
- Practical experience integrating AI into daily workflows and coaching others in its use
- Fluent in English, both written and spoken
Additional Advantages
- Experience managing external contractors or vendors
- Ability to convert retainers or scopes into structured delivery plans and resourcing models
- Experience with HubSpot and web development project delivery
- Skilled in creating SOPs, templates, and service frameworks
