General Manager

About the job

In this role, you’ll be a driving force in taking the company to its next stage of growth and influencing its long-term direction. You’ll evaluate current performance and suggest innovative ways to enhance results. Your insights will help shape strategy at the leadership table. You’ll be entrusted with running the daily operations of a thriving SaaS organization, with a clear trajectory toward a COO position and full accountability for results.

About us

We are a fully remote SaaS business dedicated to ensuring global online privacy and delivering fast, dependable, and secure data solutions, making public web information available to everyone.

Since 2008, we’ve supported thousands of active customers. With a clear vision for what lies ahead, our distributed team of passionate, diverse professionals is expanding, and we’re eager to welcome new talent to join our journey.

Our core values

• Striving for excellence (“I always give my best”)
• Taking ownership and responsibility (“The outcome is mine to deliver”)
• Pushing boundaries (“Obstacles are challenges to overcome”)
• Transparency and collaboration (“Every voice counts”)

About the Role (Mission)

The General Manager is tasked with ensuring long-term, profitable growth while overseeing the company’s operations. This includes full financial accountability, guiding teams, and executing strategic objectives.

The position blends vision-setting with active execution and is pivotal for scaling the business further. The main areas of focus are revenue expansion, customer acquisition, people development, and operational performance.

Reporting to the CEO, the GM will act as a strategic partner, coordinating efforts across more than 20 remote professionals in marketing, sales, finance, IT, HR, and operations. You’ll directly manage four department leads.

You’ll define clear expectations, monitor progress through the right metrics, enforce accountability, and build robust systems. At the same time, you’ll safeguard our culture while evolving and scaling our B2B direction.

Key Responsibilities

• Business Strategy: Analyze challenges and recommend improvements, uncovering root causes and leading initiatives to boost results.
• Financial Stewardship: Within 3–6 months, assume complete P&L accountability, ensuring sustainable profitability.
• Team Leadership: Guide and inspire a distributed workforce of 20+, developing talent across marketing, sales, product, finance, HR, and tech.
• Operational Efficiency: Oversee subscription processes, customer lifecycle management, and recurring revenue strategies.
• Culture & Performance Tracking: Implement dashboards, KPIs, and alignment tools to ensure visibility, coherence, and performance across all teams.

What makes you a strong fit

• High EQ: You build trust and motivate others.
• Strategic Thinker: Able to balance execution with long-term vision.
• Results-Driven: Focused on outcomes and measurable success.
• Effective Communicator: Brings clarity and transparency to stakeholders.
• Data-Oriented: Relies on facts and metrics when making decisions.
• Fast Learner: Quickly absorbs knowledge and applies it.
• Curious Mindset: Seeks to deeply understand and improve the business.
• Entrepreneurial Spirit: Thrives in startup-like settings.
• Resourceful Leader: Hands-on when necessary and leads by example.

Ideal Career Background

• Experience scaling a small company (under 50 staff), particularly SaaS firms with $2M–$10M ARR.
• At least 3 years in B2B SaaS, as we expand our commercial offering.
• Strong technical or engineering background.
• 4+ years in SaaS/Tech/IT leadership roles, ideally in infrastructure, developer, or privacy-focused companies.
• Proven record of managing full P&L responsibility for 4+ years.
• Experience leading remote, multicultural teams (3+ years).
• A solid background in sales and marketing, with at least 2 years directly involved.
• Exposure to B2B sales teams and subscription business models.
• Familiarity with key SaaS metrics (MRR, CAC, LTV, churn).
• Cross-cultural leadership experience (knowledge of Balkans/Eastern Europe is a bonus).
• Worked closely with founders or held a second-in-command role.
• Fluent English, written and spoken.

What we offer

• Fully Remote Work: Work from anywhere in the world.
• Professional Growth: Exposure to many aspects of the business in a smaller company environment.
• Direct Mentorship: One-on-one collaboration with the CEO and guidance from an experienced entrepreneur.
• Impact & Influence: Join at a critical stage where your ideas shape the company’s growth and brand positioning.
• Supportive Culture: We value our people and prioritize a positive work atmosphere.
• Performance-Based Rewards: Transparent bonus system tied to KPIs and profitability.
• Flexible Time Off: Unlimited vacation days to rest and recharge.
• Emergency Fund: Access to an interest-free support fund with flexible repayment options.

Our Hiring Process

We aim for a thorough yet supportive process to ensure both sides find the right fit.

• Intro Call: A short 30-minute conversation plus a form to learn about your background and motivations.
• Competency Interview: Evaluation of specific skills, problem-solving, and behaviors.
• Topgrading Interview: In-depth review of your career, achievements, challenges, and decision-making.
• Team Interviews: Discussions with co-founders, department heads, or other leaders to understand team dynamics.
• Reference Checks: Feedback from past colleagues, managers, and team members for a well-rounded view.

If this sounds like the next step in your career, we’d love to meet you and welcome you to the team!